Unattended and unsatisfied by Nedbank ***** Department

On 04/06/2019 ********** activities transpired on my account. Notwithstanding several calls to the call center and the ***** Department, I have yet to receive any feedback from them. They have also yet to open a case. It is one week later and I have not even received the courtesy of a reply. I am stranded with no access to my account or any of my funds as it was all taken. The trust one has in a bank in today's time is almost equivalent in the trust one would require from a spouse/partner. You expect your bank to have the strictest of measures in place and that even when something bad happens, they will be there to assist, communicate and find a solution. I can sadly say that I have lost all trust in my bank. The only message received to date is an automated response advising that they are experiencing high call volumes at the ***** department. Makes me wonder how and why they are experiencing such high call volumes. Clearly there is a problem. I hate to revert to such drastic measures, but clearly I am being ignored and have not other recourse.