UNATHORIZED PAYMENT

This is what happened I opened a Savings account knowing there will be funds going into the account Nedbank Debits my account for R 936 after I call the Nedbank call center for payment arrangement they say they cannot pick up my account number According to the NCA you cannot just debit someone account without contacting the client or sending them emails clearly when I went into the branch to open the account my contact number was updated I was **** to when i called to call center that the Lawyers debit my account as soon i was done in the branch I manged to contact Smith and Smith that advised me they did not debit my account cause they cannot do without any instruction from the client I was unemployed for a long time and the funds that were deducted was for my kids if they called we could of made an arrangement under standing my account was in arrears