Unallocated Payments

The below email was send to the call center on Monday already still no feedback has been received, i have tried calling the call center the number keeps being engage

From: Nedbank Cape Town - Enquiries Consultant 4 [mailto:***] Sent: Tuesday, February 25, 2020 12:43 PM To: CreditCard CIS Queries Cc: Conita Arrison Subject: RE: credit account ***

Good day

Payment was made on the 20th February into account *** ref Mona

This payment should be allocated to account ***

Payment does not show on clients credit card,

Please advise or allocate payment to this account number with the above mentioned said.

Kind Regards