Unahappy

good day<br> <br> i would like to complain about the money i did not receive in an ATM after withdrawal on the 29.05.2015 amount of R1000.00.<br> I logged calls with nedbank and it the third time i logged with them but no one seem to see any problem on queries i logged.<br> The last ref number is *** but even now when i try to escalate the matter they are advising me to relog a call with branch again, i am really tired and don't know how to complain now please assist