Unacceptable service- Nedbank stokvel account

Good day,

I'm extremely disappointed with Nedbank regarding a Stokvel Club account that was opened on 27 October 2023. Account No: ***. I'm still waiting for a Nedbank consultant,( Southgate branch) to send back a signed member declaration form. One has to beg and plead to get a service from from Nedbank. This is unacceptable. The overall process to open a Stokvel account is highly manual and inefficient and frustrating. Why can't the bank fully automate the process? In this day and age where other banks are digitizing services? I've lodged a formal complaint with Nedbank , I doubt if my complaint will be attended to timeously, hence I'm reaching out to this platform. Nedbank are you there?