mS
monwabisi S

1 reviews | Active since May 2016

31 Jan 2018, 14:40

Unacceptable service from such a huge corporate

The level of disregard for customers at Nedbank is shocking.

I did a loan application on Wednesday, I have been sent from pillar to post

No update is given to me. I have been to the branch countless time, I have a logged a complaint with Nedbank

Complaint still no assistance. I am really convinced that a loan shack operating an office down town has more

Regard for their clients then this huge corporate called Nedbank. I am utterly disgusted by the lack of urgency and

Customer care from this company . Poor branch consultant has been running around like a headless chicken and nobody can give her answers..

The loan team is really without proper leadership.

0
Replies (2)
Nedbank
Nedbank's reply31 Jan 2018, 14:49
Official

Dear Monwabisi ,

We are sorry about the trouble you are experiencing. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

mS
monwabisi S's update31 Jan 2018, 16:34
Reviewer Update
This is exactly the incompetence I speak off...I have had no call back sincei was promised ato call back shortly. I really do not believe is this worthless baprand no more