Unacceptable service from nedbabk

I have had the worst experience ever from nedbank. They have given me the run around for 10 days and caused unnecessary stress for me. I will not recommend them to anyone. I have submitted a complaint last week and no one has responded but when they wanted business from me, I received numerous correspondence and swiftly. I find their service unacceptable and when I called in to complain everyone was on leave! It's 10 days later and I still have had no resolution! Clearly nedbank does not view retaining clients as priorety!