Unacceptable Service from BEEP bank

I'm very disappointed with the service I received from Nedbank in general. I opened a new gold chequeing account via a call centre agent and I chose Nedbank Life Style Centre branch in Centurion as my branch of contact. I went to collect my new card, sign all the paper work and hand over FICA documents, I was contacted not even 24hrs later to tell me that my FICA documents were unsatisfactory, I used my lease agreement which was out of date, I then proceeded to my landlord to get an updated lease agreement, proceeded back to the branch to hand it in, the consultant then looked it over and said it was in order and proceeded to fax it to card division..... THIS WAS MORE THAN THREE WEEKS AGO AND MY ACCOUNT IS STILL FROZEN!... I phoned the branch this morning (03/03/2015) I tried to speak to the consultant but she was busy, I left a message but never got a return phone call.. The attitude of this branch sucks, the switchboard operator is rude and the staff never phone back I've left many messages before but eventually get told that I'm a difficult person to get hold of...********!. I've been with Nedbank for more than 20years and I think its time to change.