Unacceptable service!!!!!

3 banks approved my home loan application . I'm So disappointed that I decided to go with nedbank and not standard bank (with whom my other bond is). My bond was registered on 31 March 2021. After being on the line for 26 minutes it was confirmed by consultant that my 1st payment will only 1 May. Guess what they debitted my bank account on 9 April!!! I reversed the debt order. All in all I have spend more than 1 hour on the line with various departments who could not tell me why!! Each department blames the other!!! It was said that they will escalate query. The consultant PROMISED me that she will phone me back the same day. Which to no surprise didn't happen!!! Just got the 2nd message that I'm in arrears!! I'm not even going to try and solve the matter since no one cares to solve the issue anyway!! I'm waiting in anticipation what their next move will be!! After my previous bond has registered with standard bank they gave me 45 day before first installment. It gives one a change to pay your last rent before the first installment (otherwise you pay double)!!! It also gives to some breather after transfer and bond costs that's thousands of rands!!! Also all the other expenses that goes with moving (in my case to a whole new province) Something nedbank doesn't take in consideration and definitely not care about!! I sold one property and will apply for another bond soon. The bond originator must not even submit to nedbank home loans!!!! Since customer care is definitely NOT important for them!! Nedbank should make it their priority to keep clients!!! But hell I'm just a drop in the ocean!