Unacceptable Service at Northgate Branch

What was supposed to be a simple visit to this bank become an absolute frustration. Both the service and the staff attitude is terrible with no consideration for clients. It is also reflected in the attitude of the manager of this branch as i am still waiting for her to return my call. Being a \private banking client"makes this worse. Only two tellers open and a lady yelling from behind the counter at the clients queuing - \""transfer or deposit\"" no greeting or even eye contact. I have been a client with this bank for twenty years and have never met such blatant unprofessional behaviour -people with jeans and conversing in an unknown language without acknowledgement of the customer standing right in front of them. Unacceptable on so many levels. """