UNACCEPTABLE SERVICE

Dear Nedbank Head Office

I am writing to formally lodge a complain regarding the unacceptable service I received at Nedbank Parow Centre Branch.

Last year November I went to Nedbank Parow Centre branch due to I wanted my Nedbank account to be reinstated since I wanted to switch bank to Nedbank from Capitec.

Dwight - a male consultant was the assisting me that day. I explained everything to him, and I asked him to assist me with reinstating my account. He could nt reinstate my previous account, as it was written as a bad account.

We then decided to open a new account, and it was declined due to the bad account status. He then started making calls at the head office to help us remove the status 13. He then all of the sudden told to go to court, and to ask for a court order - do not know what for. I think he was just lazy to assist me with removing the status 13.

I went to magistrate court in Bellville, and they had no idea what I was talking about, and then the lady who was assisting me at the court told me to go and to another Nedbank branch and see if they will tell me the same.

I went to Dundee Nedbank branch, and they were able to help me with no hassles.

I was so angry because Dwight wasted my time, I had to go to court for no reason at all, I wasted my time and my money going to court for no reason at all. Dwight just did not want to help me.

I am reporting this information because I do not want to happen to anyone again.

Thank you.