Unacceptable service

<p>This morning I called Nedbank, in complete panic as there was funds missing from my account. The first time I called the lazy consultant told me that she would send me a statement and I should go through it myself instead of helping me, How is that for service? and then I called again as I still needed urgent help with this matter and the consultant tried to push her opinion on me without having to listen to what I have to say she was so task driven and gave me a long explanation that didn't make sense and when I tried to gain clarity on what she was saying her tone went really aggressive and that's when I stopped her and requested for a manager because I refuse to argue with people this early in the morning. And that's when she put the call on mute not even hold until my airtime cut. </p> <p> </p> <p>I am not in a position to lose money so when my money goes missing I want an explanation from the institution that I trusted with my funds.</p> <p> </p> <p>There was countless service failures in my experience this morning as I asked for the consultants name and she refused and ignored me, I am seriously disappointed and I will change banks before the end of the day. </p> <p>I don't recommend Nedbank to anyone as I see that they are quick to take my bank charges but when I really need them they mute me. </p>