Unacceptable Service

Nedbank is unable to explain the charges I am told that I owe after the insurance has settled in full upon the date of the event which fell in February 2018, my instalment was paid until March 2018 and a minimal amount after until this matter is resolved. I was told in February 2018 by Nedbank CC division that I did not have a protection plan when I was diagnosed, I called them from my hospital bed. I pursued the matter after my hospital stay when I was stronger from chemo effects.

An investigation with the Insurance Ombudsman is complete and Nedbank insurance settled after a lengthy battle. I was referred to the Nedbank Insurance by Nedbank CC to resolve my query. I approached the Insurance Ombudsman who concluded this matter is concluded and my complaint is in the jurisdiction of the Banking Ombudsman and provided me with the details, that letter was attached in the previous mail.

I submitted a complaint Nedbank CC Banking and I was told they will revert to me after an investigation has been done (spoke to Phindile). I have been in contact, communicating with Nedbank but I was left with more questions than answers because everyone had a different spin. I expressed my concern on numerous occasions that the longer they take to resolve this matter the arrears interest amount increases; I was told that unfortunately there is nothing I can do but pay the arrears amount in full to stop non-payment implications and charges. A couple of days later after liaising with Phindile, on 21/05/2019, I was informed that my account was handed over to the legal department for collections (sms)...I immediately contacted the number provided. I asked why was this because Phindile had not come back to me with her investigations, I was told they do not know, the account was handed over for collection and that is what they doing. NO resolution, instead I have been handed over to collections where I am harassed with sms's. I responded, on the same day at home in the evening @ 18h55, while preparing supper for my family I receive a call stating that they have been trying to reach me but to no avail, untrue; I have responded to sms's, emails, dropped calls, *********** staff, rude staff...; My 4-year-old had to wait for his supper; this is unacceptable since I was in contact with the same department during the course of the day and made a payment arrangement of R50 per month or until the matter was resolved. NO ONE can assist with my query, I receive threatening messages almost daily that I will be handed over; I explained that I am a cancer patient receiving chemo and this harassment is only impacting on my health. I explained that If I had a protection plan policy in place, that is what I expect to happen in the case of my diagnoses with a critical illness; is that not the purpose of a protection plan? If I had the correct advice then surely I would have reached a payment agreement earlier than to wait for charges to add up? If a resolution was met after an intensive investigation, surely I would comply according to my options... I can't make sense of these charges, I need help, please. I am happy to meet with a branch Manager to explain these charges.

Now: ********** 2:34 PM (2 minutes ago) to me

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