Unacceptable Overcharging & Disgraceful Service from Nedbank . A Warning to Small Business Owners

On Friday, 25 July, my lawyer went into a Nedbank branch to collect 24 bank statements. Simple task. Yet, I was charged for 89 statements. That’s 65 extra statements I never requested nor received.

I called the Nedbank call centre on Monday to address the issue. I was promised a callback before noon—it never came. Today, 30 July, I had to call again only to be told that I must go to the branch to resolve this—even though I was charged digitally! Why must I travel to a distant branch to fix a mistake they made?

Let’s talk about the real impact: • I should have been charged approximately R1,300. • Instead, Nedbank charged me R4,500. • This is my business transactional account, not even an overdraft account, yet incoming funds are now being swallowed to cover their error.

This is not just about money. This is about how Nedbank is actively sabotaging small businesses through incompetence, lack of urgency, and poor customer service. They are unresponsive, unprofessional, and clearly lack internal accountability. If this is how they handle business banking, I dread to think how others are being treated.

As a business owner, I rely on my bank to operate. Instead, Nedbank is jeopardising my livelihood.

To fellow entrepreneurs: do not bank with Nedbank. Their systems fail. Their people fail. And when you need them most, they vanish.

Nedbank—you owe me money, time, and an apology. And more than anything, you owe your business clients basic respect.