Unacceptable delays - transferral of banking risk

After a week of waiting for incoming funds to clear after doing a manual CC transaction I a made a formal complaint through Nedbanks' complaint dept. Another day later i am still waiting for a result.<br> <br> I have been informed of the procedures they follow and that they can override on my request, however that I then take on the full risk in the event of the transaction being reversed. the fact that they believe that a paper trail is necessary each and every step of the way is starting to cause me potential loss of income.<br> <br> I am not looking for a reason for the delay any longer, nor the additional risk. I need Nedbank to take on accountability, and the risk that banks are there for. <br> <br> Where are my funds? pick up the phone and contact the other bank. another 24 hours has ticked by.