Unacceptable Delay in Replacing Expired Credit Card - Case Number ***2

Despite numerous phone calls over the past three weeks, I have yet to receive my replacement card. Each time I have spoken with a consultant, I have been assured that the replacement order has been placed, only to discover later that this was not the case.

Specifically, I have been working with Consultant Ntokozo Hlongwane (Case Number ***2), who has repeatedly promised to follow up with me and provide feedback on the status of my replacement card. Unfortunately, these promises have not been kept, and I have been left with no update on the status of my request.

I have experienced similar issues with previous consultants, who have also failed to deliver on their promises. This level of service is unacceptable, and I am extremely dissatisfied with the way my issue has been handled.

I urge you to investigate this matter and take immediate action to rectify the situation. I would appreciate it if you could provide me with a clear explanation for the delay and a definitive timeline for when I can expect to receive my replacement card.