Unacceptable customer service

<p>I have been in contact with Lebogang Modise from MFC about the late estate of my father in law. The calls that both myself and my wife have recevied from her have been completely rude, We are in the process of finalizing everthing from NedLife and have provided her with all the details of the person at NedLife that is handling the claim and can update her on the progress and complications regarding the claim. We were told that she is the authority and it is not her job to liaise with NedLife. I am really dissapointed with the way in which we have been treated and and completely disgusted that she considers it proper etiquette to talk to customers in the way which she did. I have recordings of both calls that were made to myself and my wife and am sure that MFC record their calls as well. </p>