UNACCEPTABLE CUSTOMER SERVICE!!!

I app**** online for a personal loan on 20Jul- a consultant phoned me the next day & sent me the pre-agreement documents via email.said i must take them in to the branch on the Saturday,25 Jul. I spoke to Yolandie at the Three Rivers Branch, we couldn't proceed because I didn't have my payslip yet.The 30th I received it and took it in on the 1st, but Yolandie was off on the day & I was promised that she would phone me the following Monday,the 3rd.She never did & I then phoned & heard she was on leave for 2 weeks. The branch told me that the papers had been handed over to Natalie. I spoke to her & she told me there were more papers that I needed to fill out that Yolandie never asked me to.she mailed them to me,I filled them out & sent back at 9am-she only rep**** that afternoon at 4pm saying there were some things i had missed & had to fill out & return the next day .The 7th my aunt handed them in for me. I phoned to ask if she received it at 2pm & she confirmed saying my application is pending at HO. I haven't heard anything since,phoned many times & she is ALWAYS busy.meanwhile I lost the car I needed the loan for & the guy kept my deposit for waiting so long...Thanks Nedbank !