JP
Jacqueline P

1 reviews | Active since Aug 2016

12 Jan 2017, 18:14

Unacceptable charges and bad service

<p>Firstly, using my Nedbank Cheque Card, the bank regularly allows purchases to go through when there are not enough funds in the account.</p> <p>Secondly, when applying for an overdraft facility, they have given me the run around for 2 weeks, with still no acceptable reply.</p> <p>Thirdly, they have charged the ridiculous fee of R90 as an honour fee on an amount of R177 that pushed the account into overdraft. This is totally unacceptable, as I did not ask for this to be honoured, and furthermore, an amount of R380 was deposited into the account, which more than covered the shortfall, on the same day that the honour fee was charged.</p> <p>I am seriously thinking about changing banks unless they start improving their facilities and service.</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply13 Jan 2017, 07:41
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team