Unacceptable Business Practices - Celiwue Nkosi

On 18th September 2017 I settled my Nedbank Credit Card. I received telephonic acknowledgement of payment and the account was supposed to be closed. I was promised a letter to confirm the account closure and ITC was to be updated. To my horror, during security protocols observed by my bank, I was informed that I still have a Nedbank Credit Card account, and to add to this.. IT WAS IN ARREARS! I have been trying to contact Nedbank to resolve this issue for over a month and nobody seems to care. Emails are read and unanswered, and the person responsible for this whole debacle, Celiwue Nkosi, failed to do her duty by updating and closing this account, thereby affecting my own banking status compromising my credit rating. I have seen and heard of other such situations caused by Nedbank, but I had no idea that they allow such detrimental incompetence in their environment, especially since they are an FSP. This has to stop or Nedbank will lose a lot more customers. GET YOUR ACT TOGETHER NEDBAN**** I need this matter expedited IMMEDIATELY!! Have the decency and professionalism to at least respond, instead of making me run after you day after day. I hope that the various regulators get wind of this poor business practice and take action against you. If I have no resolution, I will make it my objective to expose Nedbank on every platform available to me.