Unacceptable and Repeated Harassment on Up-to-Date Account

I'm tired of receiving repeated SMS messages, emails, and phone calls about my Nedbank Personal Loan account. I have never skipped or missed a monthly payment on this account. Despite this, I am repeatedly contacted and asked to confirm collection date or discuss payment arrangements. This is both unnecessary and distressing. The frequency of these communications feels like harassment, particularly given that my account is in good standing. As a paying and responsible client, I expect accurate record-keeping and professional communication from your institution. I request the following as a matter of urgency: A full review of my account status. Written confirmation that my account is up to date. Immediate cessation of unnecessary SMS messages and collection calls. An explanation as to why I am being contacted despite no missed payments. If this matter is not resolved promptly, I will escalate my complaint to the Banking Ombudsman for formal investigation.