Unacceptable

For the second month in a row my debit order did not go trough.<br> I work 8-4 and the bank closes at 4. <br> last month I went to make a change to my savings debit order.... needles to say I waited an Hour and still they did not know what they were doing!<br> Yet again my debit order did not go through! I am so fed up, when you ask them how did this get canceled, they just say they so not know and whet I ask them to fix it then they conveniently do not have override! How on earth do they do their job?! when they do not have an clue?! We entrust them with our money and this is whats happening...<br> I am not happy! Never had a problem with Ned-bank but for the second month makes me want to slap some on the ear to just wake up!!