UNABLE TO VERIFY APP BY SELFIE

UNABLE TO ACESS MY BANKING APP DUE TO IT TELLING TO TO VERIFY MYSELF BY A SELFIE, WHICHI KEEP DOING OVER AND OVER AGAIN, LISTEN CAREFULLY, YOUR APP WAS WORKING GREAT UNTIL YOU KEEP UPGRADING AND ADDING THIS **** NOW IT MAKES THINGS HARD OF US, I WILL NOT BE GOING TO A BRACH, I WANT SOMEONE TO CONTACT ME AND RESLOVE THIS ISSUE TODAY!!!!!!!!! I HAD TO EVEN GO TO ANOTHER BANK BECAUSE OF THIS ISSUE , I DO ALL MY TRASNACTIONS VIA APP AS IT IS SAFER. WHEN I CONTACTED NEDBANK YOU TOLD ME STRAIGHT THERE IS NOTHING YOU CAN DO I WILL NEED TO VERIFY MYSELF WITH A SELFIE? HWO THE **** IS IT MY PROBLEM IF YOUR APP AS NOW SANK TO DIRT LEVEL THAT YOUR SELFIE VERIFICATION SUCKS AND CANT EVEN READ MY FACIAL TRAITS?

SORT THIS OUT, AS I STATED I WILL NOT BE GOING TO A BRACH , SEEING THAT I AM LEGIT TIRED OF SPEAKING TO YOUR CALL CETRE AGETS WHO CANT EVEN UNDERSTAND CLEAR AND SIMPLE ENGLISH, I WANT SOMEONE WITH IT EXPERIENCE AND KNOWLEGE TO CONTACT ME CAUSE I AM TIRED OF BEING UT THROUGH TO 100 DIFFERENT PEOPLE EXPLAININTG THE SAME THING OVER AND OVER. FOR ALL MY TIME WASTED, AIRTIME I WILLNOW AWAIT FOR MORE EXCUSE AS TO WHY THIS CANT BE SORTED OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!