ME
Maria E
1 reviews | Active since Jul 2010
21 Dec 2015, 12:38
Unable to respond...
I sent an e-mail to [Email Removed] (reference ***5) for assistance on a limit increase on my Platinum Card. <br> I CLEARLY stated that I am in workshops and not available telephonically. <br> I CLEARY asked what is the process and what is required... <br> Then you still phone and when I advise you via e-mail that I am unable to take the call, because I told you the first time I am in workshops, you ignore me.... <br> ***... Are you incapable of assisting anybody on e-mail? This is 2015 after all... Very disgusted in lack of customer services really.... I am not even gonna hold my breath for feedback on this complaint....<br>
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Nedbank's replyOfficial
21 Dec 2015, 13:19Hello Maria6969,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Nedbank's reply21 Dec 2015, 13:19
Official
Hello Maria6969,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team