Unable to refund

<p>I purchased airtime at an ATM at Daveyton mall (a printed out voucher pin slip on the 27/02/2017, when I try to load it on my phone it failed; called Telkom they told me that the airtime has expired. I queried about it on the 28/02/2017 at Springs branch they did a SA switch based on what a consultant told me via phone, I waited three days for a response but the consultant failed to help, when I went back at the branch I was told that the only people that can help me are consultants from internet banking, even today I am been send back an forth (branch to consultants) for that. All I need is my money back. I have been Nedbank for years and this is a treatment I will not take.</p>