unable to reach legal department for assistance

Poor Service at Ned bank everyone wants to pass the buck, no one is responsible for anything and you visit the branch even them they don't want to take accountability for the service. they clearly do not understand the type of the market they serve or they don't have to deal with people at all. Voice recoding on the legal department and they require to leave the message and I have left the message 10 times already and none of them they were returned. I have a complaint as well and no one is contacting me at all. this is not the service we need in our south African banks