1 reviews | Active since Mar 2009
Unable to provide me with settlement letter
Dear Nedbank HomeLoan Division<br> <br> I made a notice to the bank back in August 2015 informing I will be selling my property to avoid cancellation fees.<br> Latest information is we found a buyer and my attorney are busy doing the transfer.<br> <br> A week ago(26 January 2016), I contacted the bank requesting them to provide me with 2 months settlement figures. I was told that the <br> settle figure is R667,000(if the account is going to be settled within 2 months) but when i ask for breakdown I was told that they already shared with my attorney and should get it from the attorneys. When contacting my<br> attorneys, they say they are still waiting on the cancellation figures from your bank and nothing has been shared so far.<br> <br> The question is, I am the owner of the property and account is mine, why it cant be shared with me and why my attorney not yet received it? I clearly dont understand if my account balance is R656,512.87 , why settlement is about R667,000,over by R10500 ? EVEN IF IT IS INTEREST and 1 MONTH advance installment it cant be higher like that.<br> <br> I need latest settlement and its breakdown and once provided, i need explanation.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
