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Kenneth B

1 reviews | Active since Jan 2018

08 Jan 2018, 17:15

Unable to get mobile banking activated for over two months

I opened a Small Business Bank Account in October 2017. My INTERNET banking works but they cant assist me to get my mobile banking working. I have sent multiple emails to my Relationship Manager, Acquisition Manager, Client Feedback etc etc.

Nedbank used to advertise - Ask Once - I see they have stopped this.

I'm also a Nedbank Private Wealth Client an their service is much better

0
Replies (2)
Nedbank
Nedbank's reply09 Jan 2018, 07:54
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

KB
Kenneth B's update15 Jan 2018, 11:00
Reviewer Update
I had a call within a few hours from a gentleman in Port Elizabeth. He agreed that this was something that needed to be corrected on the NEDBANK backed as you can only link one mobile device to one Business profile. He called back later to say that it was sorted and I tried it and it worked. Thanks again to hellopeter as the the usual Nedbank complaint channel didn't work. So why did this take over two months ???