Unable to get assistance with a simple request.

Dear Nedbank. My experience with your organization has been shocking. Borderline pathetic. I have visited your branch for the third time now. And have been asked to return during the week for a 4th time, just to have my profile opened after i reported a lost cellphone. I must return during my work day, even though I have given you ample opportunity to do what needs to be done. For context I went to FNB to report a lost device and was assisted in 15 minutes. Kindly note you are not the HAWKS and stop pretending to be ...It's ridiculous... a lost cellphone ? Come on.... anyway our business relationship will be mutually terminated. I need a efficient, smooth digital banking experience, and unfortunately you can't deliver.