Unable to get a statement.

As big as Nedbank is, one cannot get a statement over the phone starting for the 01st of October till the 30th of October, not the 31st not a 3 month bank statement. Just for 30 days, apparently you cannot do that, one needs to go to the branch. WHATS THE USE OF CUSTOMER CARE THEN? WHY ARE YOUR SYSTEMS NOT CUSTOMER FRIENDLY??? My life depends on this bank statement coz like other banks who support their customers you guys cant help me with a loans, so I am looking elsewhere you can't even help me with that. This year been the worst year with this bank from unauthorized debts to money going missing. My sister after 10 yrs left you guys for a better bank FNB, turns out they care more than you guys. I cant w8 to leave this useless bank. #FNBHEREICOME!!! Oh did i forget the internet banking that never never never works!!!