Unable to deal with a simple complaint

<p>I submitted a complaint to NCC BB Comp (the business banking complaints email) on 20 February. The response did not address my complaint adequately and I clearly pointed this out. After several email exchanges the complaint was then directed by NCC BB Comp back to the person who was responsible for causing the matter I am complaining about. This is ridiculous. Despite several requests NCC BB Comp has not given me any indication of how I can escalate my complaint and get hold of a senior person who can deal with this matter.</p>