Unable to collect Card due to Finger prints

I went to Nedbank in Alberton on Friday 9 October to collect my Credit Card as mine has expired.<br> <br> After standing in a long que and finally reaching the teller with my ID and Proof of Residence they asked to scan my finger prints and take a photo.<br> <br> The lady said she will return shortly and then left.<br> <br> On her return she asked to scan my finger prints again and then again.<br> <br> Then she said that they are unable to pick up my finger prints and have to go to Home affairs and get my finger prints done.<br> <br> I refuse to go and stand in home affairs for hours just to get my new credit card??? I have NEVER had a problem with collecting my cards until now and I refuse going to home affairs.<br> <br> I collected my Debit card two month ago and had no problem, now all of a sudden because my finger prints are unable to pick up on their system I cannot get my card?? I have provided my ID and I am there in living body, what more do they want.<br> <br> I want to move my branch to Meyersdal or i will be moving to another bank as this is Ridiculous.<br>