1 reviews | Active since Nov 2016

03 Jun 2017, 10:42

Unable to claim amount from payment protection

<p>Hi There ,</p> <p>I have Nedbank credit card ,i am paying amount for Nedbank payment protection .They promised me that they will pay 70% of credit card amount when i get retrenched.I submited retrenchment documents to claim money ,but they are playing around with me ,they keep on telling me to submit again.</p> <p>I have 55 days grace period to pay back amount but they deducted installment amount before 55 days.</p>

0
Replies (7)
Nedbank
Nedbank's reply03 Jun 2017, 10:56
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update12 Jun 2017, 18:31
Reviewer Update

Hi There ,

I raised a concern about money has been deducted for payment protection plan even after i was retrenchment ,it doesn't make any sense as i need to pay payment protection when i am full time employee.

Regards

V Konduru

's update12 Jun 2017, 18:32
Reviewer Update

Credit card installment has been deducted before installment date.

's update13 Jun 2017, 16:33
Reviewer Update

No one is responding ?

's update15 Jun 2017, 10:32
Reviewer Update

Why don't they send me email then?always they phone me i asked them many times to send me email.

What kind of service it is ?

I made a call to Nedbank Insurance group regarding credit card amount ,Fani said some will phone me and help me out but no one contacted me since Monday.I sent many mails but no one rep**** to me.

You people are very lazy ,always deduct the wrong charges and you guys are making us to go to Bank always.

Nedbank
Nedbank's reply15 Jun 2017, 11:32
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update23 Jun 2017, 17:28
Reviewer Update

Hello ,

It's been long time , many people took my passport number and account number .They sais they will call me back but no one called me back.They say they couldn't see my passport number with any policy ,then who is taking money every month from credit card with payment protection plan reference?

for what purpose they are taking?

under what policy number they are taking?