Unable to access Account info on a 22% interest account

I am writing to express my frustration with the ongoing issues I've faced with my credit card account. Despite numerous attempts, I have been unable to log in to the app since opening the account (6Months), and I have not received any SMS notifications regarding card usage or balance updates recently .After multiple unsuccessful attempts to resolve this issue with your digital team over the phone, I visited a branch and they still couldn’t help, Amanda kindly logged a ticket on my behalf, the assigned representative closed the ticket without adequately addressing the problem, despite attempting to contact me only twice and with no time between the calls.I urge you to promptly rectify this situation and ensure that I can access my account information without further inconvenience.Sincerely, [Bonolo Morena Khonkhe]