BM
Bernedine M

1 reviews | Active since Oct 2018

30 Oct 2018, 15:14

Un-authorised debit orders on inactive account

Nedbank allow un-authorised debit orders to go off an in-active account and then hand it over for legal action. Me and my husband both had nedbank accounts and then moved over to another bank, he phoned and closed his account with no problem. When I phoned to close my account they said sorry I cant because there is an outstanding balance - I asked them how can that be if there is no transactions taking place on the account, no money in or out, they couldnt answer me and transfered me from one department to the next with no success. I eventually had to pull my own statements to see what is going on. There is an unauthorised debit order going off on the account for some funeral policy that I certainly do not have. All my policies are done through our company. I refuse to pay any money towards this account and still up to date they still allow the company to debit the R60 even when the account is in a -

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Replies (1)
Nedbank
Nedbank's reply30 Oct 2018, 15:17
Official
Dear Bernedine Meise Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support