Un Authorised Debit

Nedbank has been my trusted bank for years , However i have recently taken up a loan with them , and this morning i realized that i was double debited my installment amount. I called in and was transferred to the loans department where someone at the end of the line just kept quiet, i called back again went through the IVR and was transferred again to the collections department where i was assisted by a non nonchalant consultant by the name of Tintswalo , in as much as it was their error that they duplicated my debit order , i had no empathy from the consultant who told me that process says i must wait 48 hours , to start with they debited an unauthorized amount from my account as per their contract. Very disappointing service and rude consultants. Nedbank this is ridiculous!!!!! PAY BACK MY MONEY and NO IM NOT Wiling to wait 48 business hours.