Un authorised billing and un indentified reference

On the 26.10.17 nedbanks credit card collection billed my account without communicating with me and using a billin reference which did not identify with nedbank. I had just been out of hospital and thought that the billing was done by my new landlard as i had authorised them to debit my rent.

I only learnt a week later that the amount was debited manually by Nedbank. If the reference on my statement had shown that nedbank was the one that debited n my account i would then have been able to structure and allocate payments accordingly. I have been banking with nedbank for about eight to 10 years now and cannot believe what stress they have added in my life during my sick time. I would have agreed to any arragment that would be meekable and cosiderate. For them to not only bill without my knowledge but also to use a reference which did not show that nedbank was the transactor has been extremely disturbing. I have phoned and used a lot of money only to be sent from one person to the next. Five days later i have not recieved a single that was promised.

I hate nedbank with my all. I now have to run around and raise rent of which would not have been a problem if atleast the reference had been correct.

I never want to see this bank ever again.