Ultra Bad Customer Experience

On Thursday, 27 June 2019 I met a consultant who explained to me the process of opening a stokvel/ bank account. She told me that this is done only Mon-Fri, we arrived the following day on Friday at 15h00 and Sandiso, the front-line client liason person (or whatever **** he is) told us that we cannot ne assisted at that time, we should come on another week day, before 14h00. I totally flipped as this was new info that could have been presented upfront when I went to the bank for the first time on the 27th June. I demaned to speak to the Branch Manager and he was wishy-washy about it, until eventually we were told to come on Sat, 29th June in the morning.

We indeed were at the bank by 08h45 today (Sat, 29th), only to be told by the same Sandiso that the system is off-line, thus we cannot be helped. I asked him, why did he not call us and allowed to waste our time once again by coming to the branch. He lacks customer liaison s****s and was not apologetic for our wasted time. He is totally useless and if the Branch Manager was indeed informed about us on Friday, she herself is just as useless.

I am absolutely ****ed with this **** experience. Your Sandiso is just a dom-kop fat hercules.