*****ulent Transactions on my card

I see a message saying there has been a card transaction on my card for RX amount outside SA( Not me) , I call Nedbank to ask them to stop the transaction- No they are unable to - I have to dispute the transaction and hope they return the transaction- Block my card, only to hope for a replacement within 4 working days. How is this the emergency solution response from the bank that takes my money seriously?! I must be charged a fee , stay without a card for a week and hope that the transaction is returned to me- or loose even more than the transaction itself and hope this doesnt happen again to me? This is unacceptable for 2023 man! who works with cash today? no-one, you need your card to swipe everywhere! I am the sole owner of this bank account why am I not allowed to stop a transaction on it!? Who earns the money that you work with? I do!