*****ulent operator

I am writing to express my absolute outrage and dissatisfaction regarding the repeated *****ulent transactions that have occurred on my Nedbank account. I have now been a victim of ***** on three separate occasions within the space of a year, which clearly demonstrates severe failures within Nedbank’s security systems and ***** prevention controls.

In the latest incident, I authorised a payment of only R250 through the Money App. Immediately thereafter, I received a Nedbank SMS notification reflecting an unauthorised transaction of R2,101. I immediately contacted Nedbank, reported the *****, and blocked the account without delay.

What is deeply alarming and completely unacceptable is that your consultant initially claimed that Nedbank could not see the R2,101 transaction, despite the fact that I was looking directly at the Nedbank SMS notification while speaking to your staff. This response alone raises serious concerns regarding the competence, integrity, and reliability of Nedbank’s systems and internal controls.

Only after a further “deeper investigation” was conducted did Nedbank suddenly discover that an additional amount of approximately R9,000 had been paid from my account without my authorisation or consent. I never approved this transaction, had no knowledge of it, and did not even receive notification for it.

After forcing me to wait for approximately two weeks, Nedbank has now attempted to wash its hands of responsibility by claiming that it is not liable for the losses. This response is unacceptable, irresponsible, and demonstrates a shocking disregard for customer protection and accountability.

I have absolutely no relationship with the *****sters involved and no reasonable explanation exists as to how these repeated breaches continue to occur unless Nedbank’s systems are fundamentally compromised or grossly negligent. The fact that this has happened three times within such a short period strongly suggests serious internal security failures that Nedbank has failed or refused to address.

I refuse to accept that customers must carry the consequences of Nedbank’s weak and ineffective security measures while the bank avoids responsibility. Your inability to detect *****ulent activity in real time, combined with inconsistent information provided by your consultants, has completely destroyed my trust and confidence in Nedbank.

I demand:

Should this matter not be resolved urgently, I will have no option but to escalate the matter further through every available legal and regulatory channel, including formal complaints to the relevant banking authorities, consumer protection bodies, and public platforms.