*****ulent information recieved

I lodged a claim insurance compliant for my geyser, on the 21/01 - I received an email where I can contact the case office that is dealing with my compliant, today is the 31/01 and have been on the call with Nedbank since the morning using my own airtime, however I'm told my case officer does not want to take me call or call me back. This is unacceptable.

I am lodging a compliant with the ombudsman with this matter. Clearly Nedbank does NOT value their customers