*****ulent Credit Card Opened in My Name!

I am writing this to report a *****ulent credit card account opened in my name with Nedbank.

On March 14 at 10:41 AM, I contacted Nedbank's call center to inquire about this matter. I spoke with a consultant named Thabiso, who confirmed that a *****ulent credit card account was opened in my name in 2024 for approximately R19,000.

I submitted all the requested documents on March 15, 2026. I do not have a profile with Nedbank, have never banked with Nedbank, and have no intention of becoming a Nedbank customer.

I have been emailing myself since I haven't received a response, and when I call their ***** department, I am always told someone will call me back, but that never happens. I have missed job opportunities because of a debt that is not mine. I hold a home loan, a credit card, insurance, and vehicle finance with Absa, all of which are current. I am an Absa customer and do not have any banking products with other banks. The level of professionalism and lack of feedback from Nedbank is unsurprising given the numerous complaints about them. As the world changes and customers have many banking options, retention is key—yet your service is driving customers away. I am glad I never chose Nedbank as my bank of choice.