*****ulent account due to Nedbank's negligence

A *****ulent account was opened in my name, which I only found out about once Nedbank had handed over the account. After investigating the matter myself, I went into the bank to attain proof of the signed application form where I "app****" for a Credit Card. They could not produce this, nor the FICA documents that were provided. They refused a statement of the credit card indicating what was bought on the card. The bank also confirmed that the card was never collected, but destroyed in store, and that the email address and cell number on record were not mine. I was told to register a ***** case with the Nedbank ***** department. I was told to send an affidavit and sign it 10 times, which I did. I requested all the relevant information from the bank. A got a response to say that the account is closed, therefore not relevant and they sent me nothing. The bank confirmed that this has negatively affected my credit score and the lawyers are still hounding me for money spent on the *****ulent account. This is pathetic to say the least. I will not pay for ******** activity, especially when the bank has been negligent. To date I am still waiting for Nedbank to take any kind of action and respond to me.