Uhappy with fee to sort out a query by Nedbank

Firstly the two numbers for complaints and client feedback on their Nedbank site do not work! Secondly, I called to find out how I correct a payment sent to an nonexistent account and get told I need to pay an extra R395.00 for Nedbank to sort it out!!! This is over and above the R220.00 I pay service fee monthly. Surely its somones job to be doing this very thing! why must I pay an extra almost four hundred rands for the service!!!