****ty service. No assistance whatsoever. Terrible agents!

I have been doing my loan application with Nedbank for the past 2 weeks. And none of their agents at the back office assist. It's either they send you emails that do not make sense or tell you to contact customer service. And honestly, they're customer service is actually better than all the agents that work at the back office. This lady, Catherine Masita, is rude and has 0 customer service. I sent her an email, asking her to help me understand what the issue and she said "contact customer service" and then when I do, she doesn't want them to put me through to her. I am changing my bank, this is utter nonsense!