****ty service from the start

dear nedbank, i sent my father a send imali on friday 25/10/19 he did not recieve an sms then 48 hours later the money did not reverese itself into my account, i decided to enquire they then told me its in his mobi money account, he tried to get a pin and use it and it said the pin was incorrect. then we are told they cannot detect his account, my father even went as far as to go to the stupid branch to get help to no avail. i had to litterally go up and off with your online staff to get some form progress. in the three months i have been with your bank i have had my account randomly frozen within the first three days which took forever to fix and i kept getting different stories about why things were delayed and the disturbing part was that nobody called me to let me know any of this i had to ****ing find out at a pay point in a STORE!!!!!!the branches in question that ****ed up were fourways mall and bronkhorspruit. then the second incident was when i app**** for my cheque account online and was told my cards would be delivered within three days. after a week of waiting i went to the branch only to find out that my cards were not even ordered to begin with despite the request. the disturbing part of this is that nobody from your beloved bank ever calls to query or warn a client about anything i always have to struggle to get any kind of assistance it horrible service and as a first time customer i am honestly not happy at all.