****ty service from Nedbank Client Service Manager
I have been with Nedbank for more than 10 years and even my Home Loan account I took it up with Nedbank. I was a happy customer to put it short but I all changed December last year when Nedbank deducted Admin Fee incorrectly in my account and refused to credit it back to my account. I went o Nedbank on one Saturday in December and spoke to one of the Assistant which then took down my details and promised that the Manager in Duty will call me on Monday the following week. She did not call me but another Manager, name Francis Cody in Durban called me and explained to me what entitled to my account. I told this Francis Cody that the billing cycle runs from the 3rd last business day of the month to the 4th last business day of the following month, therefore the charges on my Account for November/ December period needs to be reversed... But SHE SAID NO. What she explained to me " billing cycle runs from the 1st of the month to the end of the month". Therefore Nedbank will not reverse the charges and the matter is now closed. I have her email as the proof. I also asked her to send me the products of that specific account and to have it sent to my email which I did received it. I WAS ****** RIGHT, Francis Cody. And you are wrong. But...following her advise to do cash deposit only from the 1st of the month to the 30th or 31st of the month, I made another cash deposit and Nedbank charges me for that. I called her back, but no answer. I asked my husband to go to Nedbank and Cindy (another Manager) said that I am right and Nedbank offers to credit the 1st charges only which he decline. I want the 2nd charges reversed!!!! Called the call centre, spoke to TOMIA, said that by the latest Thursday, mind you this was before New Year) it will be reversed and hey...no reversal. Called the Call Centre again, Rayson dealt with it and could only prioritize the matters...what the ****... Francis Cody, you are not deserve the title Client Service Manager if you do not know your own products. You have my number and my case number. Here is my 2nd case number: ***4....DEAL WITH IT PROFESSIONALLY.