1 reviews | Active since Sept 2016

07 Sept 2016, 20:29

****ty service

<p>I have a nedbank credit card and im constantly calling their card department to inform them that I get paid the 25th yet they keep expecting my payments earlier than that and I am being harassed with sms's to make payments on my credit card. I'm fed up because this is affecting my credit profile as they keep updating on campuscan that I'm in arrears and yet I pay my card every month when I get my salary I even pay more than the expected installment. I called them recently to get my settlement balance on the card so I can pay it off and cancel it they told me they'll email the settlement letter within 48hours it has now been weeks and nothing. Im so disappointed at the poor service I have been experiencing with nedbank.</p>

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Replies (1)
Nedbank
Nedbank's reply08 Sept 2016, 09:18
Official

Hi Rebaone Shirley Sewedi

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team