****ty nedbank service!!!

About two weeks ago I transferred money from my nedbank cheque account to my mobimoney wanting to withdraw it but to no avail the app keeps saying "something went wrong on our side. Please try again later." Went to the branch and staff kept sending me the runaround, called the nedbank call centre and still getting excuses. Till present I haven't been able to access the funds on my mobimoney account. I've gone to the branch more than 3 times for nothing and called their call centre over twenty times and got put on hold for 30-45 minutes until I drop the call. The level of incompetence is infuriatingly poor!!!!