****ty Home Loan Experience Nedbank

I sold my property and got an sms that the bond has been cancelled in January. A few days later I got debited for the same bond. I called the call centre and they said I would be refunded a few days late. 2 weeks later, now I must write a letter to tell Nedbank they made a mistake although they can see that they debited me.

Bond Account number:*** Cell phone: ***